HGEM (previously The Mystery Dining Company)
Hospitality Experience
Mystery Shopper
Data
HGEM is a Hospitality Experience feedback platform that provides feedback to restaurants, hotels and events venues to maintain and improve their customer experience and standards to drive growth.
Highlights
- Data
- Product Development
- AI
- 30+ person
- Managed Office moved
- 250%
- Grow Technology team
- 5000%+
- Architected to deal with peak demand increase
Projects
AI Recommendations
HGEM has a large creative community that licenses designs as well as a creative customer base who love to personalise their postcards and greetings but customers need help to find something appealing.
- AI Model utilising signals from previous design choices
- AI supported image manipulation of uploaded images
- Utilising Analytics to identify gaps in design needs to create from creative community
Key skills:
AI & ML Recommendations
Generate AI Images
Scaling & Hosting
Technologies used:
Architecture Review
HGEM platform
- Review existing infrastructure to identify efficiency improvements and security risks
- Identify partner implementation partner to support infrastructure upgrade without impacting product roadmap
Key skills:
Technical Architecture
Audit
Engineering
Supplier Management
Cloud Migration
Grow Teams
Data Gathering
Analysis & Reporting
Technologies used:
Technology stack included:
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